{ "name": "Orgplanly Contact Center Platform Index", "title": "Contact Center Platform Index", "url": "https://orgplanly.com/datasets/contact-center-platform-index/", "csv": "https://orgplanly.com/datasets/contact-center-platform-index.csv", "markdown": "https://orgplanly.com/datasets/contact-center-platform-index/index.md", "computed_at": "2026-10-19", "license": "https://orgplanly.com/terms", "headline": "The median published figure in the Contact Center Platform Index is 15 USD across 2 sources' own pages in USD (range 15 to 15 USD; 3 sources publish a figure), read 12 October 2026.", "quotes": [ "The median published figure in the Contact Center Platform Index is 15 USD across 2 sources' own pages in USD (range 15 to 15 USD; 3 sources publish a figure), read 12 October 2026.", "3 of the 20 named sources read in full publish a figure; 17 publish none, read 12 October 2026.", "Contact Center Platform Index, vendor-type helpdesk: median 19 EUR across 1 source, read 12 October 2026.", "Contact Center Platform Index, vendor-type helpdesk: median 15 USD across 1 source, read 12 October 2026.", "Contact Center Platform Index, vendor-type voice: median 15 USD across 1 source, read 12 October 2026.", "The median is unchanged since 26 September 2026 (was 15 USD across 2)." ], "citation": "\"Orgplanly Contact Center Platform Index\", updated 2026-10-19, https://orgplanly.com/datasets/contact-center-platform-index/.", "changed_since": { "since": "2026-09-26", "previous_median": 15, "delta": 0, "direction": "unchanged", "sentence": "The median is unchanged since 26 September 2026 (was 15 USD across 2)." }, "national": { "unit": "USD", "n": 2, "median": 15, "min": 15, "max": 15, "p25": null, "p75": null, "mean": 15, "units": { "EUR": 1, "USD": 2 }, "published_sources": 3, "named_sources": 22, "read_sources": 20, "not_published": 17, "published_share": 0.15 }, "by_axis": { "vendor-type": { "helpdesk": { "EUR": { "n": 1, "median": 19, "min": 19, "max": 19, "p25": 19, "p75": 19, "mean": 19 }, "USD": { "n": 1, "median": 15, "min": 15, "max": 15, "p25": 15, "p75": 15, "mean": 15 } }, "voice": { "USD": { "n": 1, "median": 15, "min": 15, "max": 15, "p25": 15, "p75": 15, "mean": 15 } } } }, "rows": [ { "source": "Zendesk pricing", "url": "https://www.zendesk.com/pricing/", "figure": "19 €", "value": 19, "unit": "EUR", "vat": null, "axis": { "vendor-type": "helpdesk" }, "retrieved_at": "2026-10-12", "quote": "19 €agent/month paid yearly", "source_class": "primary-provider-own-site", "text_sha256": "de7cc64711325fd9f698c092b36eba2bb97d4011c5a94bbf953026a3ce4961eb" }, { "source": "Nextiva pricing", "url": "https://www.nextiva.com/pricing", "figure": "$15", "value": 15, "unit": "USD", "vat": null, "axis": { "vendor-type": "voice" }, "retrieved_at": "2026-10-12", "quote": "$15/user/mo", "source_class": "primary-provider-own-site", "text_sha256": "f0d83552839c31e6327140edb70e286388b0dd813e0994724aa6041d93cf7ecb" }, { "source": "LiveAgent pricing", "url": "https://www.liveagent.com/pricing/", "figure": "$15", "value": 15, "unit": "USD", "vat": null, "axis": { "vendor-type": "helpdesk" }, "retrieved_at": "2026-10-11", "quote": "$15", "source_class": "primary-provider-own-site", "text_sha256": "01ba83c7ef678ab3c4cedf25506821f0ddf2b3940e94ab0fcfeefe5e26ae4a74" } ], "not_published": [ { "source": "Genesys Cloud CX pricing", "url": "https://www.genesys.com/pricing", "retrieved_at": "2026-10-11", "reason": "read in full and no accepted figure on the page" }, { "source": "Five9 pricing", "url": "https://www.five9.com/pricing", "retrieved_at": "2026-10-11", "reason": "read in full and no accepted figure on the page" }, { "source": "Talkdesk pricing", "url": "https://www.talkdesk.com/pricing/", "retrieved_at": "2026-10-11", "reason": "every candidate on the page was refused" }, { "source": "Dialpad pricing", "url": "https://www.dialpad.com/pricing/", "retrieved_at": "2026-10-12", "reason": "read in full and no accepted figure on the page" }, { "source": "Twilio Flex pricing", "url": "https://www.twilio.com/en-us/flex/pricing", "retrieved_at": "2026-10-12", "reason": "every candidate on the page was refused" }, { "source": "Amazon Connect pricing", "url": "https://aws.amazon.com/connect/pricing/", "retrieved_at": "2026-10-12", "reason": "read in full and no accepted figure on the page" }, { "source": "Aircall pricing", "url": "https://aircall.io/pricing/", "retrieved_at": "2026-10-11", "reason": "every candidate on the page was refused" }, { "source": "Freshdesk pricing", "url": "https://www.freshworks.com/freshdesk/pricing/", "retrieved_at": "2026-10-12", "reason": "every candidate on the page was refused" }, { "source": "HubSpot Service Hub pricing", "url": "https://www.hubspot.com/pricing/service", "retrieved_at": "2026-10-12", "reason": "every candidate on the page was refused" }, { "source": "Help Scout pricing", "url": "https://www.helpscout.com/pricing/", "retrieved_at": "2026-10-12", "reason": "every candidate on the page was refused" }, { "source": "Intercom pricing", "url": "https://www.intercom.com/pricing", "retrieved_at": "2026-10-12", "reason": "every candidate on the page was refused" }, { "source": "injixo pricing", "url": "https://www.injixo.com/pricing", "retrieved_at": "2026-10-12", "reason": "read in full and no accepted figure on the page" }, { "source": "Calabrio pricing", "url": "https://www.calabrio.com/pricing/", "retrieved_at": "2026-10-12", "reason": "read in full and no accepted figure on the page" }, { "source": "Assembled pricing", "url": "https://www.assembled.com/pricing", "retrieved_at": "2026-10-12", "reason": "every candidate on the page was refused" }, { "source": "NICE CXone pricing", "url": "https://www.nice.com/pricing", "retrieved_at": "2026-10-12", "reason": "read in full and no accepted figure on the page" }, { "source": "Bright Pattern pricing", "url": "https://www.brightpattern.com/pricing/", "retrieved_at": "2026-09-12", "reason": "read in full and no accepted figure on the page" }, { "source": "UJET pricing", "url": "https://www.ujet.cx/pricing", "retrieved_at": "2026-10-12", "reason": "every candidate on the page was refused" } ], "sources": [ { "url": "https://www.genesys.com/pricing", "label": "Genesys Cloud CX pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.five9.com/pricing", "label": "Five9 pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.talkdesk.com/pricing/", "label": "Talkdesk pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.dialpad.com/pricing/", "label": "Dialpad pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.twilio.com/en-us/flex/pricing", "label": "Twilio Flex pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://aws.amazon.com/connect/pricing/", "label": "Amazon Connect pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://aircall.io/pricing/", "label": "Aircall pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.nextiva.com/pricing", "label": "Nextiva pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.3cx.com/ordering/pricing/", "label": "3CX pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.zendesk.com/pricing/", "label": "Zendesk pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.freshworks.com/freshdesk/pricing/", "label": "Freshdesk pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.hubspot.com/pricing/service", "label": "HubSpot Service Hub pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.liveagent.com/pricing/", "label": "LiveAgent pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.helpscout.com/pricing/", "label": "Help Scout pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.intercom.com/pricing", "label": "Intercom pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.injixo.com/pricing", "label": "injixo pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.calabrio.com/pricing/", "label": "Calabrio pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.assembled.com/pricing", "label": "Assembled pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.nice.com/pricing", "label": "NICE CXone pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.brightpattern.com/pricing/", "label": "Bright Pattern pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.ujet.cx/pricing", "label": "UJET pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.google.com/search?q=contact+center+as+a+service+pricing", "label": "the contact-centre platform universe", "license": "the publisher's own terms; quoted for reporting and comment" } ], "methodology": "Every row is a verbatim sentence read from the named source's own page through our fetch service on the date shown, hash-pinned to the stored read (the sha of the page's visible text; the raw page is mirrored to R2). 3 of the 20 named sources that could be read published a usable figure; 17 published none and are recorded as not published, never filled in; 2 could not be read (blocked, dead or unreachable) and count nowhere. The headline figures (median, minimum, maximum, quartiles) are over ONE figure per source in USD (a source's median where its page yielded several accepted sentences), so N counts sources, never sentences; 87 candidate sentence(s) were refused by a reviewer with the reason recorded. The fuller derivation this dataset is chartered to grow into (not yet what the figures above are; they are each source's own published figure as read): the median, minimum and maximum published price per agent per month across every platform that publishes one, normalised to a common seat basis and shown at 10, 50 and 250 agents (seat minimums change the answer and no vendor shows that); which channels, CRM and workforce-management modules are inside the price and which are paid add-ons; the share of the market that is quote-only, which in this market is most of the enterprise tier", "embed": "

15 USD

median published figure, Contact Center Platform Index, across 3 sources, read 12 October 2026

Source: Orgplanly Contact Center Platform Index
" }