Contact center workforce management software
- Agents rostered once shrinkage is added
- $117.65
- Workload in the interval, hours
- $35
- Agents the raw workload needs
- $70
The numbers on this page come from the inputs you enter and the method stated: 3,600 seconds to an hour, 52 weeks to a year, twelve months to a year, and nothing else. No industry shrinkage figure, no occupancy benchmark and no assumption about your attrition; every one of those is yours to enter.
Contact center workforce management software is bought for one of two reasons and they need different products. Either nobody can build the roster fast enough, which is a scheduling engine problem, or nobody can agree what the roster should be, which is a planning problem. This page is about telling those apart before the demo, because the second is much more common and much cheaper to fix.
Open the Workforce scheduling Free to use. No account, no card, no trial clock.
Work out which problem you have
Count how long it takes to produce next month's roster, and separately count how many times the required headcount was argued in the last quarter. Whichever number is embarrassing is the problem you are buying to fix.
Size the requirement before you shop
The free worksheet gives you the agents a forecast needs at your own shrinkage and occupancy. Walking into a demo with that number changes the conversation from what the product does to whether it agrees with you.
Ask what happens when the forecast is wrong
Every vendor demonstrates a good forecast. The useful question is what the product does on the day volume arrives twenty percent over, and how quickly the plan can be re-cut and re-approved.
Will it do what you need for Contact center workforce management software?
Tell us how your team plans its staffing today and where the number gets argued; a person who has built one answers.
Contact center workforce management software: common questions
Do we need a suite or a spreadsheet? If the roster is the pain, a suite. If the number is the pain, a spreadsheet already lost and a record of plans and their assumptions is what you actually need.
Does Orgplanly generate schedules? No. It works out the requirement and keeps the plan. Generating and monitoring the schedule itself is what a workforce management suite is for.
Can it import our forecast? Not today. You enter the forecast; the worksheet does the arithmetic and the record keeps what you entered alongside the answer.
Orgplanly Pro
Keeping what you make
The worksheet answered today's question. Pro keeps the answer: the plan you just worked saved against the team it belongs to, re-opened at the next review instead of rebuilt, branded and exported for the budget meeting.
- Download the finished checklist or intake form as a file the client accepts
- The paperwork goes out clean, without the Kickoffo watermark
- Re-use the checklist for the next client instead of rebuilding it
- Your firm's logo on every checklist and form you send
- Export every client's onboarding at once when the account review or the buyer asks
- Send the plan for review from the record, not a spreadsheet
- Not part of Orgplanly today; your billing stays where it is
- Not part of Orgplanly today; your ledger stays where it is
$90per month, whole team
Start Orgplanly Pro PricingOrgplanly Pro renews monthly at $6.50 per user per month until you cancel; the price and renewal terms are shown before checkout.