Forecast. Roster. Defend.
Call center workforce optimization starts with shrinkage: Orgplanly works it free
Every workforce plan is one number somebody has to defend: how many people.
Free for 14 days. No card needed.
- No account
- No card
- No sign-up
Orgplanly Pro is $90 per month for your whole team, billed monthly.
- 19
- free tools on this site the answer is never behind a login
- 6
- providers' own published prices, compared in the Benefits Platform Index
- $90
- per month, whole team Free: $0
Workforce managers, resource planners and operations leads at US contact centers and operations teams who have to say how many people are needed, when, and what that costs
Not for anyone buying a contact center platform, recruiting into the roles, onboarding them or paying them: different problems, different products
Orgplanly works out how many people are needed and keeps the plan that says so
- The requirement
- The agents a forecast needs, once shrinkage is counted Raw workload is contacts times handle time, and it is always the smaller number. What a roster actually needs is that divided by target occupancy and again by one minus shrinkage. The free worksheet shows both and, in between, exactly how many agents shrinkage alone accounts for, which is the figure that ends the argument.
- The plan
- The hires a headcount target needs, once attrition is Net growth is the number people put in the plan and it is never the number they have to hire. Add expected leavers at your own attrition rate and the requisition count often doubles. The worksheet returns it, and the latest week a requisition can be approved and still start inside the year.
- The record
- Every version, so the plan can be defended six months later Plans are argued in meetings and remembered differently afterwards. Pro keeps each version with its inputs against the team it belongs to, so what was assumed about attrition, shrinkage or handle time is a record rather than a recollection.
Tools
The tools, free and open
Get it wrong upward and the budget conversation is painful; wrong downward and the queue is.
Orgplanly's free worksheets work that number from your own figures, the agents a forecast really needs once shrinkage and occupancy are counted, and the hires a headcount target really needs once attrition is, and Orgplanly Pro keeps them: every role, plan version, forecast and actual against the record, branded and exportable.
- Free Workforce scheduling Turn a forecast into a roster requirement: workload, agents at occupancy, agents once shrinkage is added, and how many of those shrinkage alone accounts for. 117.6Agents rostered once shrinkage is added
- Free Productivity calculator Output per labor hour from your own units and paid hours, then the hours and the people the plan's volume needs at exactly that rate. 7.50Output per labor hour
- Free Free recruiting software Work the true cost of a hire: advertising, agency fees and your own hours, split into external and internal, per hire. $2,800Cost per hire
- Free Recruitment management system Work time to hire from the days in each stage, and see how much of the wait happens before an offer exists. 31Time to hire, days end to end
- Free Customer self service software: the deflection savings Work the self-service business case: tickets a month, the share the portal answers, the cost of an agent-handled ticket and the portal's cost into tickets deflected, savings a month and a year, the set-up cost and the payback in days. $2,841Saved a month after the portal's cost
- Free Self service portals: the content plan Size a self-service portal's content: ticket categories, articles per category, minutes per article and the tickets an article answers into the articles to write, the hours, the tickets covered and the share of tickets covered. 80Share of tickets covered, %
- Free Strategic workforce plan Work the year's hiring from your own numbers: leavers, the hires the plan really needs, the approval deadline, and what ramp costs. 51.6Hires the plan actually needs
- Free Customer onboarding checklist Work your onboarding from its own shape: the checklist rows it needs, the onboardings in flight at any moment, and the hours a month they cost. 18Rows the checklist needs (steps plus document requests)
- Free New client intake form Cost your intake form in the client's minutes: total time, fields per section, and exactly what the optional half is costing you. 27.3Minutes the form takes one client
- Free Training checklist Size the training checklist to the role: the items a new starter must close, the hours it takes and what the quarter's starters cost in trainer time. 13Checklist items per new starter
- Free Employee engagement plan template Size an engagement round from your own headcount, teams, cadence and response rate, and see what it costs in people's time. 224Responses a year
- Free Assessment tools for recruitment and selection Work a weighted assessment score per candidate, the ranking it gives, and how far it is from the unweighted one. 7.6Candidate A, weighted score out of 10
- Free 30 60 90 training plan The 30 60 90 training plan worked from the courses and sign-offs due at each milestone, the shadowing hours, and the share of the first month that is training. 10Courses and sign-offs across the plan
- Free Training dashboard The training dashboard from the record's own counts: compliance today, the gap, compliance in thirty days if nothing is booked, and what is overdue with no session booked. 82.1Compliance, percent of required holdings in date
- Free Best ATS for staffing agencies Work an agency fee against filling the role yourself, and the hires a year that would justify a recruiter instead. $18,000The agency fee on one role
- Free Recruiting pipeline Work the conversion at each pipeline step and the applicants a hire actually needs at your own rates. 50Applicants needed per hire
- Free Safety training matrix builder Size the training matrix to headcount and courses: the cells, the gaps, what is expiring, the sessions to book and compliance today and in ninety days. 336Required cells on the matrix
- Free How much are benefits worth Benefits cost per employee from your own six numbers, as a share of salary, with the health and administration shares and the price of one more contribution point. $11,900Benefits cost per employee a year
- Free Contingency recruiting agreement Work the fee on a placement, the share at risk through the rebate window, and the cash waiting on payment terms. $18,000Fee on one placement
Free to use. No account, no card, no sign-up.
In figures
Benefits Platform Index
8USD
Median published figure, the middle half 6 to 10 USD
3 sources with a published figure, read 19 October 2026.
Orgplanly Pro
$90
per month, whole team
The answer is yours. Keeping it is Orgplanly Pro.
The worksheet answered today's question. Pro keeps the answer: the plan you just worked saved against the team it belongs to, re-opened at the next review instead of rebuilt, branded and exported for the budget meeting.
- Download the finished checklist or intake form as a file the client accepts
- The paperwork goes out clean, without the Kickoffo watermark
- Re-use the checklist for the next client instead of rebuilding it
- Your firm's logo on every checklist and form you send
- Send the plan for review from the record, not a spreadsheet
- Not part of Orgplanly today; your billing stays where it is
- Not part of Orgplanly today; your ledger stays where it is
Free for 14 days. No card needed.
Orgplanly Pro is $90 per month for your whole team, billed monthly. Billed monthly. Cancel any time from your account page. Price and renewal terms are shown before checkout.