Free planning worksheets

free tools on this site

17

figures they ask you for

105

answers they give back

105

Workforce scheduling, on the worked example

$117.65

Two free worksheets, no account: a workforce scheduling worksheet that turns a forecast, average handle time, shrinkage and target occupancy into the agents a roster actually needs and shows how many of them shrinkage alone accounts for; and a strategic workforce plan worksheet that turns today's headcount, a year-end target, attrition, time to hire and ramp into the hires the plan really requires. Each computes on the page and prints.

The numbers on this page come from the inputs you enter and the method stated: 3,600 seconds to an hour, 52 weeks to a year, twelve months to a year, and nothing else. No industry shrinkage figure, no occupancy benchmark and no assumption about your attrition; every one of those is yours to enter.