Workforce management examples are usually offered as case studies about somebody else's company, which are interesting and not useful. These three are worked arithmetic instead: a contact centre interval, a shrinkage change, and a headcount plan. Every figure comes from the free worksheets on this site, so any of them can be reproduced with your own numbers in a minute.
Example one: a contact centre interval
420 contacts in a half hour at 300 seconds of handle time each is 35 hours of workload. At a target occupancy of eighty-five, that is 82.4 agents of pure work. Add shrinkage of thirty and the roster is 117.6. The gap between the second and third figures is the entire content of most staffing arguments.
Example two: what a shrinkage change costs
Hold the same forecast and move shrinkage by five points. The roster requirement moves by about nine agents on this example, which at a fully loaded cost is a six-figure annual difference from one input nobody has measured. That is the argument for measuring it rather than negotiating it.
Example three: a headcount plan
A team of 120 planning for 150 writes down thirty hires. At attrition of eighteen, expected leavers are 21.6, so the requisition count is 51.6. If time to hire is ten weeks, requisitions approved after week forty-two cannot start in the year. Both figures come out of the plan worksheet.
What the examples have in common
Every one of them turns on an input somebody assumed rather than measured: shrinkage in the first two, attrition in the third. That is the general lesson of workforce management and the reason this site publishes no benchmark for any of them. The arithmetic is easy, checkable and the same everywhere; the inputs are where the money is and they are yours.
Questions people ask about workforce management examples
Are these real companies?
No, and deliberately. They are worked arithmetic with stated inputs, which you can reproduce with your own numbers; a case study about somebody else's company cannot be checked.
Where do the figures come from?
The two free worksheets on this site, from the inputs shown. No benchmark or industry figure appears in any of them.
Can we get these as a template?
The worksheets are the template, and they print. Saving them against your own team is what the paid record does.