Employee benefits administration services: what the administrator owns, and what stays on your desk

Benefits cost per employee a year
$11,900
Per employee a month
$991.67
As a percent of base salary
19.2

The numbers on this page come from the inputs you enter and the method stated: 3,600 seconds to an hour, 52 weeks to a year, twelve months to a year, and nothing else. No industry shrinkage figure, no occupancy benchmark and no assumption about your attrition; every one of those is yours to enter.

Employee benefits administration services are usually sold as a list of nouns: enrollment, eligibility, COBRA, reporting, a portal, a call center. The list tells you almost nothing, because the same six words describe a service that does the work and a service that gives your people somewhere to type. This page is the division of labor written out: the five things a real administration service takes off you, the three it will hand back the moment something is unusual, and the one thing no service can own because it is a fact about your own plan.

Open the How much are benefits worth Free to use. No account, no card, no sign-up.

Enrollment, and specifically the enrollment nobody plans for

Open enrollment is the easy part: a window, a communication, a deadline, a chase list. The service earns its money on the rest of the year, when a hire starts on the fourteenth, a baby arrives, somebody moves state and a leaver's coverage has to end on the right day. Ask how each of those reaches the carrier and how long it takes, because that is the work, and it is the work most often described rather than done.

Eligibility, applied rather than stored

A service that holds your eligibility rule is not the same as a service that applies it. Applying it means noticing when somebody crosses the hours threshold, when a waiting period ends, and when a role change makes somebody newly eligible, and acting without being asked. Ask to see the report that shows who became eligible last month and who stopped being eligible, because if that report does not exist the rule is stored and not applied.

Reporting, which is a deadline and not a feature

The plan year ends in filings, and the filings have dates. What you want to know is who assembles them, who signs them, what they need from you and by when, and what happens if a figure they used turns out to be wrong. A service that owns the assembly and hands you a signature is doing the job. A service that hands you a data export in February is giving you the work back under a different name.

What stays yours: the design, the rule and the budget

What the package contains, who is eligible for it and what each role was budgeted to cost are decisions and facts about your own organization. An administration service executes them; it cannot own them, and an employer who lets it ends up unable to answer basic questions about its own plan without raising a ticket. Keep those three on the record you control, beside the headcount they apply to.

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Employee benefits administration services: common questions

What is the difference between administration services and a benefits portal? A portal is somewhere your people type. A service is somebody who notices when they have not, when the carrier did not receive it, and when a date has passed. Both are sold with the same six nouns, and the question that separates them is what happens when nobody does anything.

Can a small employer buy administration services at all? Yes, and it is usually priced per employee per month with a floor, which means the floor is the real price below a certain headcount. Work it out per head at your actual headcount rather than at the headcount in the proposal's example.

Who is responsible if the administrator gets a filing wrong? Read the agreement rather than the brochure, because the answer is written there and it is frequently not the administrator. This site publishes no legal advice; what it can tell you is that the question has a written answer and that you should find it before you sign rather than after.

Does Orgplanly replace an administration service? No. It holds the plan the package is budgeted inside: the roles, the headcount, and what the package was planned to cost per employee against what it actually cost. The administration itself is somebody else's job.

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Keeping what you make

The worksheet answered today's question. Pro keeps the answer: the plan you just worked saved against the team it belongs to, re-opened at the next review instead of rebuilt, branded and exported for the budget meeting.

  • Download the finished checklist or intake form as a file the client accepts
  • The paperwork goes out clean, without the Kickoffo watermark
  • Re-use the checklist for the next client instead of rebuilding it
  • Your firm's logo on every checklist and form you send
  • Export every client's onboarding at once when the account review or the buyer asks
  • Send the plan for review from the record, not a spreadsheet
  • Not part of Orgplanly today; your billing stays where it is
  • Not part of Orgplanly today; your ledger stays where it is

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